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Returns

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • In the original packaging

What items are non-refundable?

  • Promotional items
  • Discounted products

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • We take care for return shipping charges (please use only Finnish Posti for returns.)

How do I return?

  • Send us an e-mail ( info @ customboards.fi) that you want to return your item and wait for reply. Please let us know was the item received faulty or it did not match your expectations. Please also include your order number for faster processing.
  • Pack all the returned items with some newspaper etc. to prevent damage during shipping. You can use the box the items arrived in or another box, if you prefer.
  • Go to your local Posti´s office and give our logistics account number to the official: 648 608 (applies only in Finland).
  • Ask official to send package back to us as "Customer Return". Remember to ask tracking code and keep it in hand. We take care of the shipping costs for you.

Return address for the package:

Custom Boards Finland 

Customer Return
Kirkkokatu 1 B 

00170 Helsinki

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 business days.

    Any questions, drop us an e-mail: info @ customboards.fi

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    Shipping Fees

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    Outside EU

    If you shop from outside the European Union, you will see all prices VAT 0 % at the checkout.

    Gibraltar, Iceland, Norway, Switzerland

    Rest of the world

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