Picking up orders made from the online store
All pickups are directed to "Matkahuolto/Postin noutopiste," which is located at the other end of the same building, specifically at Sahaajankatu 14, 00880 HELSINKI. The pickup location is open from Monday to Friday, 09.30 - 17.30. However, before you proceed to pick up the package, please wait for our confirmation email.
Shipping of online store orders
We ship all packages using Finnish Mail’s (Posti) parcel service. All of our shipments have full tracking data, which we will provide via a link in an e-mail. Should you have misplaced your link, send us an e-mail and we will resend the link.
Finland
During the ordering process our webshop will show you the eight nearest places of delivery for your order. Some of them will be Smart Ship-points, which come in handy for smaller items, such as pedals and accessories. Larger packages will always be sent to your nearest post office or pickup point.
- Free and fast shipping on any order over 199 € for Custom Boards Premium members. See all your benefits and become a member in here.
- Fast shipping with tracking number for 12,90 € (inc. VAT 24%) for all other orders in Finland. We deliver to your post office or a Smart Ship-point.
- We charge 15 € (VAT 0 %) for all Express-orders to our dealers. Custom Boards Premium-membership discount cannot be used for dealer orders.
- Delivery time 1-2 days.
Scandinavia and Baltic countries
We ship to all locations that can be connected with Posti´s tracking system. You´ll find a preferred shipping option and shipping times to your country at the checkout.
- Free and fast shipping on any order over 199 € for Custom Boards Premium members. See all your benefits and become a member in here.
- Fast shipping with tracking number to Sweden, Denmark, Estonia, Latvia and Lithuania for 14,90 € (inc. VAT 24%).
- Delivery time 1-4 days depending on your location.
European Union
We ship to all locations that can be connected with Posti´s tracking system. You´ll find a preferred shipping option and shipping times to your country at the checkout.
- Free shipping on any order over 199 € for Custom Boards Premium members. See all your benefits and become a member in here.
- 19,90 € (inc. VAT 24%) for all other orders in EU (excluding Scandinavia and Baltic countries).
- Fast priority shipping with tracking number as home delivery to almost all EU countries. If home delivery is not possible, package will be shipped to your nearest pickup point.
- Delivery time 3-7 days depending on your location.
USA, Canada, Non EU-countries and rest of the world
If you shop from outside the European Union, you will see all prices VAT 0 % at the checkout, so you can order without paying the 24% VAT. You´ll find a preferred shipping option and shipping times to your country at the checkout.
- EMS - Fast delivery with tracking number through your national post office 24,90 € (VAT 0%) everywhere in the world (excluding EU).
- Delivery time 2-8 days depending on your location.
Fast delivery
- All orders placed before 12.00 (UTC+2) on a working day will always be shipped on the same day.
- Tracking number will be delivered automatically to your email when you place an order.
- Once your order has been packed for shipment, you will receive an e-mail telling you your order is ready for pick-up by post offices van.
- Please double-check that your mobile number is correct. Once your packet has arrived Posti will send you an SMS containing the data needed for collecting your order.
Warranty and returns
All our products are covered by our Three-Year Warranty and our 14-day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your products, you will get a full refund. You will have to return the respective product in mint condition and in its original packaging. Special offers cannot be returned.
Shipping FAQ
How do I return a product?
You can start the return process by clicking on the link marked RETURNS at the bottom of our webshop. The link will open a page with more detailed information. You can also return a product without registering as a customer, as the return will be handled and booked using your e-mail-address and our order number. Once the product has been delivered back to us, you will get a full refund.
Modifying an order
Should you like to change an order after you have placed it, we’d advise you to get in touch with us as quickly as possible.
Payment methods
We use two payment methods in our shop – Stripe and Pay Pal.
All card transactions in our webshop are handled by Canadian company Stripe. Stripe is the world’s leading – and most widely available – payment handling firm for webshops. Their services are currently used in over 100,000 webshops all around the globe. Paying using Stripe is very easy, fast, and safe. You pay using your Credit or Debit card.
Can I also pay by invoice?
Alternatively, we also offer payment by Klarna-invoice. At checkout choose Klarna-invoice as your preferred payment option, and fill in your date of birth in the appropriate box. We will process and ship your order in the normal way, and Klarna will send you the invoice using e-mail. Klarna’s due date is 30 days and they will collect. To be able to use Klarna-invoice as a payment method you have to be over 18 years of age, and your credit-worthiness must be in order. You can find additional information by visiting Klarna’s website.
Customer account
It is very easy to create your own customer account. We’d highly recommend using a customer account, because it allows you to follow up on all of your orders, including the order numbers. You can also use your customer account to register several different shipping addresses.
Should you have forgotten your password, you can reset your password by clicking on “Forgot my password”. Fill in your e-mail-address. Our system will send you a link, allowing you to change your password.
Can I order without having to register?
Yes, you can. You will be able to track any order using the link we will send you via e-mail. We would recommend that you tick the box “Save my data for any further orders”, which will allow you to order products later down the line, without having to fill in all of your data over again.
Searching the webshop for products
You can search Custom Boards’ webshop by clicking on the links in our how-to guides, by using product groups, or sorted by manufacturer. Each product’s availability is clearly indicated. Products which are in stock can be ordered right away, and will be shipped on the next working day.
What if the product I want is out of stock?
If your chosen product is currently unavailable, please contact us, and we will inform you immediately, when a new shipment has arrived.
What if my order doesn’t arrive?
If your parcel is taking an unusually long time to arrive, please contact us, and we will check the shipment’s precise status. We have detailed tracking and status data for any order, which guarantees your shipment won’t get lost, even if you haven’t yet received an SMS notification.
Should your order have disappeared, after all, or if any of the products have been damaged during transit, please contact us.
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